Assess behaviors and not just results

When star employees churn out great results, you might be tempted to pat them on the back and ask them to keep doing whatever it is they’re doing.

However, your job as a manager is to understand the behaviors that drive those results and ensure they are in line with your company’s values.

Here you have two ways to do that:

  1. Give separate ratings for behavior and results
    When you combine the two, you can easily give employees a pass for bad behavior when they’re producing positive outcomes. Assessing them separately ensures that you can give fair behavior ratings without obscuring the business results.
  2. Use 360-degree assessments
    These are better at assessing behaviors and their impact on other employees. Use the findings to set behavioral goals that each employee can work toward, such as ”treat my team with respect.”

 

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